Big changes to your water bill!
May 03, 2019
In an effort to get information to customers as quickly as possible and streamline our billing process we are kicking it up a notch. Beginning this May 2019;
We will read you meter on the 1st business day of the month
We will mail/email your bill on the 3rd business day of the month.
Your payment will be due on the last business day of the month.
Additionally, the bill will no longer be on a post card. You should expect a letter sized bill in an envelope with a return envelope for your payment.
This also means that we got the May bill out to you before you had a chance to pay last month's bill by the due date of May 15th. This is why it appears that you have a "past due" balance but please note that it says "previous balance". We are waiving all late penalties until the end of June due to the shift in billing and confusion.
If you are a draft (automatic payment) customer, we will be drafting the full amount of your new bill on May 24th. We did not draft your previous balance which would have been done on May 10th. If this will create a hardship, please contact our office and we can go over some alternatives.
Why the sudden change? Well, for a couple of reasons. First, you will now receive your usage and billing information within days of us reading your meter so if there is an unusual jump in your usage, we can all respond quicker. Also, our online portal and payment process got smoother. Additionally, you will no longer be charged a fee for using your card online. This is all an effort to put the payment and information control in the hands of the customer.
The envelope has been a burning request from customers for years. Constant complaints of the post card getting lost or over looked has fueled this change as well. Unfortunately, with this change comes more paper. If you are one of those customers that can do without, we encourage you to log into your account online and select email billing only. Even if you want to continue with paper billing, we encourage signing up for email as well to ensure you get all your information as quick as possible. On your first bill, there will be instructions to log into your account online. If you have issues with this, please don't give up! Just give us a call and we can walk you through it.
If you have any questions through this transition, please don't hesitate to contact our staff at (530) 623-5051 or shoot us an email at firstname.lastname@example.org. We aim to make this as smooth as possible and appreciate your patience during this conversion.